Building out a chatbot using Facebook Messenger or Slack will not integrate it into your existing technology. You will need a chatbot platform and programmers to integrate it across multiple channels and into your current platform.
Data training teaches your chatbot about your business, so that it is able to build on that information and grow into a highly effective communication tool.
There is a spectrum of chatbot capabilities, from simple rule-based bots, to those using machine learning in a variety of features depending on the complexity of your business’s needs.
Chatbots are well suited for certain tasks; customer service and marketing among them. Chatbot technology use is growing in many sectors, including banking and writing content.
There are two types of chatbot. One is programmed with a defined set of questions and answers (rule-based), the other relies on machine learning (also called Artificial Intelligence or AI). AI chatbots ...