Conversation Automation works well in applications such as contact centers, healthcare, e-commerce, travel, and education. The bot is able to provide information to the customer using data from a customer's past interactions, and the customer ...
Many people prefer the conversational style of interaction with a Voicebot. Voicebots are well suited to applications where the user may be driving or otherwise multi-tasking.
There are two types of chatbot. One is programmed with a defined set of questions and answers (rule-based), the other relies on machine learning (also called Artificial Intelligence or AI). AI chatbots ...