Data training teaches your Voicebot about your business, so that it is able to build on that information and grow into a highly effective communication tool.
A Voicebot is a Chatbot that interacts exclusively using voice, while Chatbot is a more generic name for programmed communications using voice or text.
Many people prefer the conversational style of interaction with a Voicebot. Voicebots are well suited to applications where the user may be driving or otherwise multi-tasking.
There is a spectrum of chatbot capabilities, from simple rule-based bots, to those using machine learning in a variety of features depending on the complexity of your business’s needs.